Reference

How x35000 Handles Your Personal Information

Your account details, wallet information and activity on x35000 are collected and used only for the purposes we spell out clearly here.

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x35000 How x35000 Handles Your Personal Information
x35000 Explore What Data We Actually Hold on You

Explore What Data We Actually Hold on You

When you open an account, we collect the basics — your name, contact details, and the wallet you use to transact, whether that is bKash, Nagad or Rocket. Every time you make a deposit or request a withdrawal, our system logs the transaction reference tied to your wallet number. We do not store your full bKash or Nagad PIN — that stays

with your own mobile banking app. Beyond payments, we record your session activity to detect unusual login patterns and protect your account. Device type, browser data and IP address are captured at login. None of this data is sold to third parties. Availability of certain account features depends on your local law and eligible regions.

HOW WE PROTECT YOU

Browse the Security Practices Behind Your Privacy

Privacy is not a policy document we publish and forget. The practices below are built into how the platform handles your data every day — from the moment you log in with your mobile number to the point a Rocket or bKash withdrawal clears on your end.

Encrypted Data Storage

Account details, wallet references and transaction logs are stored under encryption. Only authenticated internal processes can read your raw account record — no plain-text exposure.

No Third-Party Data Sales

We do not sell, lease or trade your personal information to advertisers or data brokers. Wallet numbers and contact details stay inside our system and are used only for account and payment operations.

Session & Login Monitoring

Every login is checked against your usual device and location pattern. If something looks off, we flag it before it reaches your wallet — particularly important when your bKash or Nagad is linked.

Consent-Based Communication

Promotional messages, account alerts and wallet notifications are only sent based on the preferences you set. You can update or withdraw consent from your account settings panel at any point.

PRIVACY HELP PATHS

Get Help With Your Privacy Concerns

If you have questions about your stored data, want to request a copy of what we hold, or need to flag a concern about how your wallet details were used, our support team is the right first stop. Reach us through the channels below and we will follow up with your specific account record.

Live Chat Support Start a live chat from your account dashboard. Quote your registered bKash or Nagad number and describe your data query so our team can pull the right record fast.
Email Data Requests Send a formal data access or deletion request by email. Include your account username and the wallet number on file. We process and acknowledge data requests within the window set by applicable rules.
Account Settings Panel Inside your account settings you can review the personal details we hold, update your contact information, and manage your communication preferences without contacting support at all.

Switch On to Key Privacy Terms

Privacy documents use specific terms that can feel dense. Here is a plain-language breakdown of the words and phrases you will encounter when reading through our data practices or exercising your account rights.

01
What is personal data?

Any information that can identify you directly or indirectly — your name, phone number, bKash wallet number, email address or account login credentials all count as personal data.

02
What does data processing mean?

Processing covers every action taken on your data — collecting it at account creation, storing it, using it to verify a Nagad withdrawal, or deleting it when you close your account.

03
What is a data controller?

The data controller is the entity that decides how and why your personal information is used. For your x35000 account, x35000 acts as the data controller for everything it collects from you.

04
What is KYC in this context?

KYC stands for Know Your Customer. It is the identity verification step — usually a document check — required before certain withdrawals or account actions are approved, per applicable regulations.

05
What is a data retention period?

The length of time we keep your account records after your last activity or account closure. Retention periods are set by operational need and any rules applicable in your eligible region.

06
What is consent in privacy terms?

A clear, voluntary agreement you give — for example, agreeing to receive promotional messages. You can withdraw consent at any time through your account settings without affecting your core account access.

Open Answers to Your Privacy Questions

The questions below are what people actually ask when they want to understand how their data is managed. If yours is not here, our support team can address it directly through live chat or email.

No. Your bKash, Nagad or Rocket wallet number is used only to process deposits and withdrawals within your account. We do not pass it to third parties, advertisers or affiliate networks.

Yes. Send a data access request by email with your account username and registered contact number. We will compile and send back the data we hold linked to your account profile.

Submit a deletion request through email support or via your account settings. Certain records may need to be retained for a minimum period under applicable rules, but we will confirm what is removed and what must stay.

No. Your transaction history, wallet balance and session activity are private to your account. No other account holder can view your records, and our internal access is limited to authorised processes only.

After closure, we retain records only as long as required by our data retention policy and any applicable regional rules. Once that period ends, your data is permanently deleted from our active systems.

Yes. Access to x35000 and all related data rights depend on your local law and eligible regions. We recommend you verify your eligibility before creating an account or sharing personal information.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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