Reference

How x35000 Handles Your Personal Information

This page explains exactly what data x35000 collects when you open an account, make a deposit through bKash, Nagad or Rocket, and move through the platform.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data any timeRetention periods clearly stated

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We take a practical approach to data security — specific controls are in place for account access, payment data and cookies. Here is how each area works so you know exactly what is running on your account.

Payment Data Handling bKash, Nagad and Rocket account numbers are stored only as references for matching your deposit to your account. Full wallet credentials are never held on our servers.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can clear cookies from your mobile browser settings at any time.

Account Security Controls Login attempts trigger OTP verification to your registered mobile number. Unusual activity — such as a login from a new device — prompts an additional confirmation step before access is granted.

Data Retention and Deletion We keep account and transaction records for as long as required to resolve disputes and meet applicable obligations. Once that period ends, records are deleted or anonymised on a scheduled basis.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to correct something on your account, or need to submit a formal data request, our support team can handle it. Send your request through the channel that works for you and include your registered mobile number so we can match it to your account record quickly.

Live Chat Open the chat window from your account dashboard. Our team will ask for your registered mobile number to locate your data record before responding.

Email Support Email us with the subject line 'Data Request' and your registered account details. We aim to acknowledge privacy requests within a working day.

Account Settings Some data corrections — like updating your linked bKash or Nagad number — can be started directly inside account settings without contacting support.

What We Collect and Why We Use It

x35000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with x35000, we collect the details you submit during registration — your name, email address, mobile number and the payment method you choose, whether that is bKash, Nagad or Rocket. We use this information to verify your identity, process deposits and

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withdrawals, and keep your account secure. We do not store your full bKash PIN, Nagad PIN or Rocket PIN — those stay inside your own wallet app. We also collect device and session data such as your IP address, browser type and pages visited, which helps
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us detect unusual login activity and protect your account from unauthorised access. If you contact our support team, the conversation is logged so we can follow up accurately. We may share limited data with payment processors and fraud-prevention partners only where it is necessary to complete
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your transaction or investigate a dispute. We do not sell your personal data to advertisers or unrelated third parties. Your data is stored on servers with SSL encryption in place. This policy applies only where our services are available under local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered Directly

These are the questions we receive most often about how personal data is managed on x35000. If your question is not covered here, reach out through live chat or email with 'Data Request' in the subject line.

We collect your name, mobile number, email and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged to protect your account from unauthorised access.

We store your bKash or Nagad account number only for payment matching. Your wallet PIN and full credentials stay inside your own wallet app — we never hold those details.

Yes. Send a request through live chat or email with the subject 'Data Request' and your registered mobile number. We will match it to your account and respond accordingly.

Minor corrections like your email address can be made in account settings. For changes to your linked Rocket or bKash number, contact support directly with your account details for verification.

We share limited data with payment processors and fraud-prevention partners only when needed to complete your transaction or investigate a dispute. We do not sell your data to advertisers.

Records are kept for as long as necessary to resolve disputes and meet applicable obligations. After that period, data is deleted or anonymised on a scheduled basis. Exact durations depend on the record type.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPrivacy Guide Bangladesh InfoAbout Us

How x35000 Handles Your Personal Information

Data Handling, Cookies and Account Security

Contact Us About Your Privacy

Your Privacy Questions, Answered Directly

01 What personal data does x35000 collect when I open an account?

02 Is my bKash or Nagad wallet information stored on x35000 servers?

03 Can I request a copy of the data x35000 holds about me?

04 How do I update or correct my personal information?

05 Does x35000 share my data with third parties?

06 How long does x35000 keep my account and payment records?

Privacy Policy

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